Frequently Asked Questions
Have questions? We’re here to help
How can I ensure my 360° Cleaning Mop stays in good condition?
To maintain your 360° Rotatable Cleaning Mop, rinse the microfiber head thoroughly after each use and allow it to air dry. For a deeper clean, the mop head can be machine washed on a gentle cycle.
Can I use the 360° Cleaning Mop on all floor types?
Yes, our 360° Rotatable Cleaning Mop is safe to use on all floor types, including hardwood, tile, laminate, and vinyl. Its microfiber head is designed to clean vehicles effectively without scratching.
What materials are used in your 360° Cleaning Mop?
Our 360° Rotatable Cleaning Mop is made with high-quality microfiber for the mop head and durable, lightweight materials for the handle to ensure longevity and ease of use.
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and other major credit cards. All transactions are secure and encrypted.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
What is the return policy?
We typically do not offer refunds as we clearly state the shipping times and product descriptions on each product page. However, if you receive a damaged product, please provide clear evidence through photos of the product, packaging, and your customer information. Our team will review the evidence and determine the appropriate resolution. For more details, please refer to our Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your order.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination. Please check our Shipping Policy for more details.
What is the estimated delivery time for my order?
Our estimated delivery time varies depending on your location. Typically, orders are processed within 1-2 business days and shipping can take anywhere from 5-15 business days. For more specific information, please refer to our Shipping Policy.
How do I contact customer service?
You can reach our customer service team by filling out the contact form on our "Contact Us" page. We strive to respond to all inquiries within 24-48 hours.
How can I subscribe to your newsletter?
To subscribe to our newsletter, enter your email address in the subscription box at the bottom of our homepage. You’ll receive updates on new products, special offers, and exclusive discounts.
Do you have a loyalty program?
We are currently working on a loyalty program to reward our valued customers. Stay tuned for updates by subscribing to our newsletter.